Oleh:
Kristoforus Satrio Windoko
System Development Manager, PT. Deloitte Touche Tomatsu, Jakarta
Alumnus, Program Magister Ilmu Komputer Universitas Bunda Mulia, Jakarta

Dwi Handoko
Staf Pengajar, Program Magister Ilmu Komputer Universitas Bunda Mulia, Jakarta

The Concepts of Knowledge Management System (KMS) have been studied by many competent experts. KMS is considered as a very good method for companies or organizations to improve human resource capabilities. KMS is expected to minimize knowledge differences between individuals.
This research is conducted at one particular division in a Public Accountant Office which has implemented KMS. Efficacy of execution of the KMS will be influenced heavily by management support. Weber model is applied in this research with a modification of model introduced by Delone and Mclean. This model indicates the effectiveness of an information system and it is also influenced by employees’ satisfaction level. This research shows that the level of knowledge availability (installation) and the level of strategic importance knowledge (implementation) are placed at the efficient and effective quadrants which indicate that there are equality between installation level and implementation level of KMS at the KAP.

Keywords:
information system effectiveness, knowledge management system.