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From the Online Public Lecture “The Important Role Of Hygiene, Sanitation & Security In The Food & Beverage Industry During The COVID-19 Pandemic As A Preparation For Facing The New Normal” which took place on 24 November 2020 has provided knowledge to students and students regarding how changes have occurred in the scope of Hygiene, Sanitation & Security in the world of hospitality & tourism, especially hospitality, as a result of the COVID-19 pandemic. This outbreak has forced the hotel industry to revise new policies & innovations. The resource person gave details of the changes from before the pandemic, before the pandemic (the enactment of the PSBB), to the New Normal that occurred at the hotel where he worked. The examples and details provided by the resource persons greatly motivated Bunda Mulia University Hospitaliti & Tourism undergraduate students and students with the importance of making changes and consistency in Hygiene, Sanitation & Security to be able to give trust to employees. The employee’s trust ultimately leads to guest trust in a company. This is useful as a preparation for other viral outbreaks that may occur in the future.
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